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Skip to content Skip to breadcrumbs Skip to header menu Skip to action menu Skip to quick search Reminder: This site will be down for maintenance on Oct 7 (10pm EST) through Oct 8 (noon)!! -- Linked Applications Loading… Home Spaces Hit enter to search Help Online Help Keyboard Shortcuts Feed Builder What’s new Available Gadgets About Confluence Log in Knowledge Center Page tree Browse pages Configure Space tools A t tachments (20) Page History Page Information Resolved comments View in Hierarchy View Source Export to PDF Export to Word Pages Skip to end of banner Jira links Go to start of banner Unanet Knowledge Center Home Skip to end of metadata Created by Syrett, Steve , last modified by Jasti, Madhavi on Nov 06, 2020 Go to start of metadata ALERT! - UNANET GOVCON KNOWLEDGE AND SUPPORT UPDATE - ALERT! All training, quick topics and FAQs previously accessed through kc.unanet.com/knowledgecenter.unanet.com will now be available at support.unanet.com . This exciting enhancement will improve the support experience by allowing all Unanet GovCon customers to have immediate access to this knowledge while entering support tickets. To assist you with this transition, please see the FAQs below. FAQs How do I obtain a login to the Support Portal? To obtain a login to the Unanet support portal or to create a new ticket, send an email to support@unanet.com with the subject "Support Portal ID request". The following conditions must be met to be granted a support account: The "from" address must match the domain of your company. It must NOT be a generic email account (e.g., it cannot be from gmail.com, aol.com, or msn.com). The company must have an active support agreement with Unanet. How do I create an account in the Learning Management System? To create an account, go to the registration page and enter your name and company information. Existing LMS users can go to www.unanetuniversity.com and click Sign In . If you require additional assistance, this article in the Knowledge Base, Unanet University LMS Reference Guide , explains how to set up an account. What type of learning content does Unanet provide? Unanet provides several different ways to access our learning content. Unanet University provides short videos, self-paced eLearning modules, and instructor-led courses via our Learning Management System (LMS) . We provide FAQs, job aids, and process documents in the Knowledge Center (KC). For more technical details, visit the Unanet Help docs which can be accessed from the upper right corner of your Unanet instance ( My Account > Help ). What is free versus paid? Currently, all content in the Knowledge Center (KC) and the Unanet Help docs is available at no cost. The Learning Management System (LMS) contains a combination of free and paid content. How do I know which courses I should take? The courses in the Learning Management System (LMS) can be filtered by role such as Accountant, Project Manager, Resource Manager, and Administrator. You can also click on the role listed below. Learn more by enrolling in these courses! Accountant Administrator Billing Manager CXO Project Manager Resource Manager How will Unanet provide ongoing training to support my growing and changing team of people? Unanet University (UU) provides learning content throughout the implementation process as well as post-implementation. During implementation, the customer implementation team is enrolled in an appropriate learning path for their type of organization. This path includes eLearning courses and KC topics to support the implementation milestones. Additionally, ask your CSM about training opportunities offered through our All Access Learning Pass (subscription-based option). How can I train new staff on Unanet? Post-implementation Unanet University offers a variety of educational opportunities through a combination of the Knowledge Center and the Learning Management System. Content includes webinars, self-paced eLearning modules, and instructor-led courses. We also offer in-depth training at our annual Champions Conference. The instructor-led course schedule is posted on our website . If in doubt about which courses to take, reach out to virtualuu and ask our Operations Specialist for advice. We are here to help you with your Unanet journey. How is Unanet responding to COVID-19? In uncertain times like these, Unanet is taking the following actions. 24x7 On-Call Support Hours - Unanet has always had the ability to support our customers remotely. If you find you need help anytime, day or night, with a critical or emergency issue, please go to our Support Portal at support.unanet.com and open a Severity 1 ticket. Virtual UU Classes are 25% off - Use the code GOVIRTUAL25 to receive a 25% discount on all Unanet University course registrations. Community Forums - View the forums here or visit support.unanet.com to join the forums. Usage Recent Activity New Releases Labels Recently Updated Unanet Announces Release 21.4.2 yesterday at 5:11 PM • updated by Butler, Laura • view change InvSectDesc-06.png yesterday at 3:13 PM • attached by Lanham, Wayne InvSectDesc-05.png yesterday at 3:13 PM • attached by Lanham, Wayne InvSectDesc-04.png yesterday at 3:12 PM • attached by Lanham, Wayne InvSectDesc-03.png yesterday at 3:12 PM • attached by Lanham, Wayne InvSectDesc-02.png yesterday at 3:11 PM • attached by Lanham, Wayne InvSectDesc-01.png yesterday at 3:11 PM • attached by Lanham, Wayne SF KB Images yesterday at 3:10 PM • updated by Lanham, Wayne • view change Unanet Cloud Maintenance Notices May 08, 2021 • updated by Sorando, Paul • view change ContrMgmt-04 AddProjects.png Apr 30, 2021 • attached by Lanham, Wayne ContrMgmt-15 AssociateSubK.png Apr 30, 2021 • attached by Lanham, Wayne ContrMgmt-14 AddWD.png Apr 30, 2021 • attached by Lanham, Wayne ContrMgmt-13 Subcon.png Apr 30, 2021 • attached by Lanham, Wayne ContrMgmt-12 ProjectsList.png Apr 30, 2021 • attached by Lanham, Wayne ContrMgmt-11 WD.png Apr 30, 2021 • attached by Lanham, Wayne Show More Unanet Announces Release 21.4.2 Butler, Laura posted on May 10, 2021 Unanet Web Application This release contains the following corrections: Corrected issue with Assignment Export. U20-5836 Corrected issue with Earned Value Summary report. U20-5864 Corrected issue with incorrect balance in People Accrual Summary report. U20-5745 Corrected issue with links under My Lists. U20-5843 Unanet Analytics This release contains the following enhancements: Enhanced migration utility to migrate all client content including subfolders. U20-5329 Enhanced subfolder management by allowing users to delete subfolders they manage. U20-5792 This release contains the following corrections: Corrected issues with data on unbilled B&R report. U20-5570 Corrected issue with migration utility for scheduled jobs. U20-5869 release-notice Unanet Announces Release 21.4 Butler, Laura posted on Apr 28, 2021 Release Date: 4/28/2021 Unanet Web Application This release contains the following enhancements: Added new functionality to import and export contract information. U20-2666 Implemented tracking for usage of various pages in Unanet web application. U20-4640 Added alert for one-year anniversary for wage determination associations. U20-3905 Added import and export for benefit package values. U20-5564 Enhanced person import and export with SCA wage flag. U20-5564 Added export for Pay in Lieu of Benefits. U20-4393 Enhanced Fixed Asset list with ability to add and remove columns. U20-4707 Enhanced Fixed Asset list with export to CSV file functionality. U20-4763 Enhanced Fixed Asset Class with new default useful life field to be used when adding a Fixed Asset. U20-4851, U20-4856, U20-4857 Enhanced Contract Brief Report to allow contract users to access attachments. U20-4925 Enhanced Wage Determination search page by adding Saved List and Save Criteria features. U20-4927 Enhanced Pay in Lieu of Benefits post process by allowing processing for records with no benefits valu...